I am also a piano technician! Below is an outline of services that can be provided

Tuning

This is probably the most important thing in piano maintenance. Your piano was designed to have the A4 at 440hz. This is standard across all instruments and is the pitch your piano sounds the best. There are a lot of factors which can cause your piano to fall out of tune. These include, but are not limited to, change in humidity, sunlight, use, time since last tuning, etc. It is recommended that you get your piano tuned 2 times per year and 4 times per year if it is new. Keeping your piano in tune maintains long term tuning stability and maximizes your enjoyment of the instrument.

Below is the tuning services provided:

Basic Tuning
Pitch Raise
Extreme Rescue Scenario
DOA

Here’s what they include:

Basic Tuning is for the pianos that get tuned regularly. Just need one go-around and it’s done! I schedule 2 hour time slots and it takes less than 2 hours to tune a piano so if you need anything that’s just a quick fix, it can be taken care of in the remaining time, free of charge.

Pitch Raise is for most of the pianos I service. It’s been a few years (or more) since the last tuning. It’s not ideal but also not the end of the world. Pitch raise includes 2 passes. Most pitch raised pianos I’ve done have decent stability, but in reality it will never quite be as stable as a regularly tuned piano.

Extreme Rescue Scenario is for the pianos that have been more than just neglected. We’re talking about sat in storage or not tuned for decades, if ever and is around 100ยข off or more. Since each piano is unique, what is included will be determined after inspection. This includes 3 passes in one day and/or multiple visits.

DOA stands for “Dead On Arrival”. If the piano is deemed to be un-savable, I can refuse service. This rarely happens, but it does. This includes pianos with considerable amount of rust/decay and/or major structural damage where it is financially unviable to put money into. This mostly happens with ancient uprights and spinets.

String breakage during tuning can happen. If the string is <8 years old I’ll replace it free of charge. Otherwise the cost of replacement will be added to the final bill. String replacement can be done the same day, but also requires a follow up visit.

Regulation

It happens… sometimes things either on or in your piano break. Services include, but are not limited to, broken strings, missing/rebushing felts, loose pins, missing ivories, replacing parts, music rack repairs, etc. Cost of repairs include parts + labor.

Repair:

Regulation is a process which adjusts some of the piano’s over 9000 moving parts to keep it “playing like new”. Some noticeable symptoms of a piano that needs regulation work are: a hammer double striking string(s), sticky keys, poor repetition, weak sound, sluggish feel, uneven keys, etc. Unlike tuning, it is difficult to say how much a piano needs regulation work and should be decided between the owner and technician.